Your account data — including the details you enter at registration, your transaction history with OVO or GoPay, and your session activity — is handled according to the practices described on this page. We keep this policy specific to situstoro and to the choices you can make about your own information.
Data handled under this policy only
OVO & GoPay transaction context included
Account access rights explained clearly
Contact path for data requests available
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What This Policy Covers and Why It Matters
When you open an account with situstoro, we collect the information you provide directly — your name, contact details, and the e-wallet identifiers you use for transactions such as OVO transfers or GoPay payments. We also collect session data generated while you browse the lobby or interact with game titles from studios like Pragmatic Play or CQ9. This data helps us operate your account, process wallet activity, and respond to support requests. We do not sell your personal information to third parties. Data shared with payment processors — for example, when you initiate a DANA deposit or confirm a GoPay transaction — is limited to what those processors need to complete the transfer. Game studios listed in our lobby receive no personal account data; they supply game content only. We retain your account data for as long as your account remains active and for a period after closure as required by the applicable jurisdiction. The specific retention period depends on local law and the regulatory requirements of the eligible region in which you access the platform. You can request a record of the data we hold on you at any time through the contact path in the Support section below.
OVO
OVO transaction references are processed through OVO's own payment infrastructure. We receive only the confirmation data needed to credit your account wallet — no full card or bank credentials are stored on our side.
GoPay
When you use GoPay, the payment handshake happens between your GoPay app and the GoPay network. situstoro receives the outcome — confirmed or declined — and updates your account balance accordingly.
DANA
DANA deposits follow the same scope: we store the result of the transaction, not the underlying wallet credentials. Your DANA account details remain inside the DANA platform at all times.
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Where This Policy Applies and What It Does Not Cover
This policy applies specifically to data processed by situstoro in connection with your account. It does not extend to third-party services you access through links on our pages, nor does it govern the privacy practices of payment networks like OVO, GoPay or DANA. Each of those services operates under its own terms. Understanding the boundary helps you know where to direct a data question.
Account Access
Data collected at login — your credentials, session token and device type — falls inside this policy. We use it only to authenticate your session and protect your account from unauthorised access.
Transactions
Wallet activity records connected to your account — deposit confirmations, withdrawal requests, balance adjustments — are covered here. The payment network's own data handling sits outside our policy scope.
Site Content
Browsing behaviour on our lobby pages, game category selections and support interactions are covered. This data is used to operate the platform and respond to your requests, not for external advertising profiles.
Third-Party Services
Game studios such as PlayStar, Joker or JDB supply game content to our lobby. They do not receive your personal account data. Their own software environments operate under their respective terms, not this policy.
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Practical Actions You Can Take Under This Policy
Your data rights are real and actionable, not just listed for formality. You can ask us to show you what personal information we hold on your account — submit that request through the support contact address shown below and we will respond with the relevant records. If any detail is incorrect — your registered email, the phone number linked to your OVO wallet, or your display name — you can correct it directly inside your account settings without contacting support. For anything that cannot be changed from the settings page, raise a correction request through the same support path. If you want to close your account and understand what happens to your data after closure, reach out to us and we will walk you through the retention period that applies in your eligible region under local law. We aim to respond to all data-related queries within a reasonable timeframe, and every request is logged so you can follow up if needed.
Review Your Records
Submit a data-access request to our support address. We will provide a summary of the personal information linked to your account, including contact details and transaction references we hold on file.
Correct Account Details
Log in and go to your account settings page. Fields such as your registered name, email, and linked wallet details can be updated there directly. Changes take effect on your next session.
Raise a Data Question
Use the email contact listed in the Support section below. Describe your question clearly — which data, what action you want taken — and include your registered account email so we can locate your records quickly.
Request Account Closure Details
If you want to understand post-closure data retention, contact us directly. The period varies by eligible region and local law; we will give you the specific answer that applies to your account.
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How to Reach Us About This Policy
For any question about how we handle your data — access requests, corrections, retention queries or anything not answered on this page — use the contact paths below. Quote your registered account email in every message so we can locate your records without delay.
Email Support
Send your data or privacy question to our support email address. Include your registered account email and a clear description of the request. We log every submission and follow up if we need more detail from you.
Live Chat
Open the live chat window from any page inside your logged-in account. The chat route is available for account and data questions alongside general support. For formal data requests, follow up with an email for a written record.
Account Settings Path
Many corrections — registered name, contact email, linked OVO or GoPay wallet reference — can be handled directly inside account settings after you log in. This is the fastest path for straightforward detail changes.
KEPERCAYAAN DAN KEAMANAN DATA
How We Protect and Manage What We Hold
Data handling at situstoro is structured around limiting what we collect, controlling who can access it internally, and giving you a clear path to act on it. Cookies used on our pages are scoped to session management and basic analytics — no cross-site advertising cookies are set by us. Account security is enforced at the login layer; your credentials are not stored in plain text. If we ever update the practices described in this policy in a material way, we will communicate that change through your account dashboard before it takes effect.
Cookie Use
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not set third-party advertising cookies. You can clear cookies through your browser settings; doing so will end your current session.
Account Security
Login credentials are stored in hashed form — we cannot read your password, only verify it. Suspicious login activity triggers a review flag on your account. If you notice unauthorised access, contact support immediately through the live chat path.
Data Retention
We keep account data for the period your account is active and for the retention window required under local law in your eligible region after closure. You can ask for the specific period that applies to your account via the email contact route.
Policy Updates
When this policy changes in a way that affects your rights or how we use your data, the updated version is posted here and flagged in your account dashboard. Continued use of your account after the update date constitutes acknowledgment of the revised terms.
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Common Questions About Your Data and This Policy
These are the questions we receive most often about how situstoro handles personal data, what rights you have, and how to act on them. If your question is not covered here, use the email or live chat contact path in the Support section above.
What personal data does situstoro collect when I open an account?
We collect the details you enter at registration — name, email, contact number — and the e-wallet identifiers associated with payments like OVO or GoPay. We also collect session and device data generated while you use the platform, used only to operate your account and keep it secure.
Does situstoro share my data with game studios like Pragmatic Play or CQ9?
No. Studios listed in our lobby — including Pragmatic Play, CQ9, JDB, PlayStar and Joker — supply game content only. They receive no personal account data from us. Their software runs inside the lobby environment but operates under their own separate terms.
How do I see what information you hold about my account?
Send a data-access request to our support email with your registered account email in the message. We will compile the personal information linked to your account and respond with the relevant records. There is no charge for a standard data-access request.
Can I update my registered details — like my linked OVO number or email address?
Yes. Log in and go to your account settings page. Most contact and wallet reference fields can be edited there directly. For changes the settings page does not allow — such as a legal name correction — contact support by email and we will process it from our side.
What happens to my data if I close my account?
After closure, we retain your account data for the period required under local law in your eligible region. The exact window depends on jurisdiction. Contact us before or after closing your account if you want the specific retention period that applies to you.
How will I know if this privacy policy changes?
Material changes to this policy are communicated through your account dashboard before they take effect. The updated version is also posted on this page with a revised date. We recommend checking this page periodically if you want to stay informed between account logins.
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